Refund policy

At UMart, we want you to be satisfied with your purchase. If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us within 7 days of receiving your package.

We strongly recommend recording a short unboxing video when opening your parcel. If there is an issue, please send us clear photos and, if available, the unboxing video so our team can review your concern quickly.

Once your request has been reviewed and approved, we may offer a replacement, refund, or another appropriate solution depending on the situation.

Items that have been intentionally damaged, misused, modified, or damaged after delivery may not be eligible for return or refund.

We generally do not accept returns due solely to a change of mind unless otherwise required by applicable law.

For assistance, please contact our customer support team through our Contact Us page.